Grievance Redressal Framework
Grievance Redressal Mechanism – WealthXplore
At WealthXplore, we are committed to addressing investor grievances in a fair, transparent, and efficient manner. Our structured Complaint Redressal System ensures timely resolution, with clear escalation channels.
1. Contact Details for Grievance Redressal
If you have any complaints, queries, or grievances related to our services, you may contact:
- Firm Name: WealthXplore Research Analyst
- Proprietor: Mr.Nitin Sharma
- SEBI Registration Number: INH000019406
- Phone (Compliance Officer – Mr. Nitin Sharma):
- Mobile:+91-90390-46644
2. Escalation Matrix
Data for the month ending – June 2026
| Details of Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Mr. Nitin Sharma | Office No. 204, 2nd Floor, The Zodiaq Building, Indore | +91-90390-46644 | wealthxplore.research@gmail.com | Monday to Friday, 9:30 AM – 5:30 PM |
| Compliance Officer | Mr. Nitin Sharma | Office No. 204, 2nd Floor, The Zodiaq Building, Indore | +91-90390-46644 | wealthxplore.ra@gmail.com | Monday to Friday, 9:30 AM – 5:30 PM |
| Principal Officer | Mr. Nitin Sharma | Office No. 204, 2nd Floor, The Zodiaq Building, Indore | +91-97707-37314 | wealthxplore.ra@gmail.com | 09:30 AM – 06:30 PM |
3. Grievance Redressal Procedure
Any grievance related to (i) WealthXplore Services/Reports (ii) non-receipt of research report or services (iii) missing pages or inability to download the entire report, shall be escalated promptly by the Client to Mr. Nitin Sharma, Contact Details:Phone: +9197707-37314, Email: wealthxplore.ra@gmail.com.
Note: “Clients may refer to the Grievance Redressal / Escalation Matrix on www.wealthxplore.com for a structured and timely resolution of their complaints.”
Level 1: Customer Support
- Email: wealthxplore.research@gmail.com
- Phone: +91-90390-46644
- Response Time: 24 working hours, resolution within 4 working days.
Level 2: Compliance Officer/Principal Officer
- Name: Nitin Sharma
- Email: wealthxplore.ra@gmail.com
- Phone: +91-97707-37314
- Resolution Time: Within 3 working days.
Note: WealthXplore shall make best efforts to resolve client grievances within 7 business working days. However, in cases requiring more time, we will adhere to SEBI’s prescribed resolution timeline under the RA Regulations.
Final Escalation: SEBI – SCORES Portal
- SEBI Complaints Redress System (SCORES): sebi.gov.in
Alternative: SMART ODR Portal
- Clients may initiate dispute resolution via the Smart ODR Portal at any stage unless under arbitration or court proceedings.
At WealthXplore, we prioritize investor satisfaction and uphold integrity, transparency, and efficiency in resolving all grievances. Our goal is to provide a seamless redressal process and build long-term trust with our clients.