Investor Charter

INVESTOR CHARTER IN RESPECT OF RAs

A. Vision and Mission Statements for investors

Vision

Invest with knowledge & safety

Mission

Every investor should be able to invest in right investment products based on
their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the Investors.

         · To publish research report based on the research activities of the RA
· To provide an independent unbiased view on securities.
· To offer unbiased recommendation, disclosing the financial interests in recommended securities.
· To provide research recommendation, based on analysis of publicly available information and known observations.

· To conduct audit annually
· To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
· To maintain records of interactions, with all clients including prospective clients (prior to on boarding), where any conversation related to the research services has taken place.

C. Details of services provided to investors (No Indicative Timelines) On boarding of Clients

o Sharing of terms and conditions of research services.
o Completing KYC of fee paying clients.

· Disclosure to Clients:

· To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
· To disclose the extent of use of Artificial Intelligence tools in providing research services
· To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
· To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
· To distribute research reports and recommendations to the clients without discrimination.
· To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
· To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
· To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines.
·To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
· To treat all clients with honesty and integrity
· To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of
discharging legal obligations or a client has provided specific consent to share such information.

D. Details of grievance redressal mechanism and how to access it

1. Investor can lodge complaint/grievance against Research Analyst in the
following ways:
Mode of filing the complaint with research analyst
In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB)

i. SCORES 2.0 (a web based
centralized grievance redressal system of SEBI for facilitating effective
grievance redressal in time-bound manner) (https://scores.sebi.gov.in)

Two level review for complaint/grievance against Research Analyst:
· First review done by designated body (RAASB)
· Second review done by SEBI

ii. Email to designated email ID of RAASB.

2. If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.

E. Rights of investors

· Right to Privacy and Confidentiality
· Right to Transparent Practices
· Right to fair and Equitable Treatment
· Right to Adequate Information
· Right to Initial and Continuing Disclosure
. Right to receive information about all the statutory and regulatory disclosures
· Right to Fair & True Advertisement
· Right to Awareness about Service Parameters and Turnaround Times
· Right to be informed of the timelines for each service.

F. Expectations from the investors (Responsibilities of investors)

· Do’s
i. Always deal with SEBI registered Research Analyst.
ii. Ensure that the Research Analyst has a valid registration certificate.
iii. Check for SEBI registration number.
Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14)
iv. Always pay attention towards disclosures made in the research reports before investing.
v. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
vi. Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
vii. Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
viii. Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.

· Don’ts

i. Do not provide funds for investment to the Research Analyst.

ii. Don’t fall prey to luring advertisements or market rumors.

iii. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.

iv. Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.

Most Important Terms and Conditions (MITC)
[Forming part of the Terms and Conditions for providing research services]

1. These terms and conditions, and consent thereon are for the research services provided by the Research Analyst (RA) and RA cannot execute/carry out any trade (purchase/sell transaction) on behalf of, the client. Thus, the clients are advised not to permit RA to execute any trade on their behalf.

2. The fee charged by RA to the client will be subject to the maximum of amount prescribed by SEBI/ Research Analyst Administration and Supervisory Body (RAASB) from time to time (applicable only for Individual and HUF Clients).
Note:
2.1. The current fee limit is Rs 1,51,000/- per annum per family of client for all research services of the RA.
2.2. The fee limit does not include statutory charges.
2.3. The fee limits do not apply to a non-individual client / accredited investor.

3. RA may charge fees in advance if agreed by the client. Such advance shall not exceed the period stipulated by SEBI; presently it is one quarter. In case of pre-mature termination of the RA services by either the client or the RA, the client shall be entitled to seek refund of proportionate fees only for unexpired period.

4. Fees to RA may be paid by the client through any of the specified modes like cheque, online bank transfer, UPI, etc. Cash payment is not allowed. Optionally the client can make payments through Centralized Fee Collection Mechanism (CeFCoM) managed by BSE Limited (i.e. currently recognized RAASB).

5. The RA is required to abide by the applicable regulations/ circulars/ directions specified by SEBI and RAASB from time to time in relation to disclosure and mitigation of any actual or potential conflict of interest. The RA will endeavor to promptly inform the client of any conflict of interest that may affect the services being rendered to the client.

6. Any assured/guaranteed/fixed returns schemes or any other schemes of similar nature are prohibited by law. No scheme of this nature shall be offered to the client by the RA.

7. The RA cannot guarantee returns, profits, accuracy, or risk-free investments from the use of the RA’s research services. All opinions, projections, estimates of the RA are based on the analysis of available data under certain assumptions as of the date of preparation/publication of research report.

8. Any investment made based on recommendations in research reports are subject to market risks, and recommendations do not provide any assurance of returns. There is no recourse to claim any losses incurred on the investments made based on the recommendations in the research report. Any reliance placed on the research report provided by the RA shall be as per the client’s own judgement and assessment of the conclusions contained in the research report.

9. The SEBI registration, Enlistment with RAASB, and NISM certification do not guarantee the performance of the RA or assure any returns to the client.

10. For any grievances,

Step 1 :-Any grievance related to (i) non-receipt of research report or (ii) missing pages or inability to download the entire report, shall be escalated promptly by the Client to Mr. Nitin Sharma, 

Contact Details:

Phone: +91-9770737314,

Email: wealthxplore.ra@gmail.com.

Note: “Clients may refer to the Grievance Redressal / Escalation Matrix on www.wealthxplore.com for a structured and timely resolution of their complaints.”

Level 1:
Customer Support

·  Email: info@wealthxplore.com

·  Phone: +91-90390-46644

·  Response Time: 24 working hours, resolution within 4 working days.

Level 2:
Compliance Officer/Principal Officer

·  Name: Nitin Sharma

·  Email:  wealthxplore.ra@gmail.com

·  Phone: +91-97707-37314

·  Resolution Time: Within 3 working days.

Note: WealthXplore shall make best efforts to resolve client grievances within 7 business working days. However, in cases requiring more time, we will adhere to SEBI’s prescribed resolution timeline under the RA Regulations.

Final Escalation: SEBI – SCORES Portal

Step 2: If the resolution is unsatisfactory, the client can also lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in

Step 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in

11.Clients are required to keep contact details, including email id and mobile number/s updated with the RA at all times.

12. The RA shall never ask for the client’s login credentials and OTPs for the client’s Trading Account Demat Account and Bank Account. Never share such information with anyone including RA.

Standard Warning: Investments in securities are subject to market risks. Read all related documents carefully before investing.

Disclaimer: SEBI registration and NISM certification do not guarantee the performance of the intermediary or provide any assurance of returns.

Important Note: These are general terms and conditions. Always read and understand all agreements and disclosures carefully before investing.